Privacy Policy

Business Information

NEPA Retirement LLC operates its website and digital communication platforms to provide professional insurance, Medicare, retirement planning, and related financial services. For privacy-related inquiries, you can contact us via email at info@neparetirementllc.com or by phone at +1 570-671-2799. Our website is https://neparetirementllc.com/.

Information Collection

We collect personal information that you voluntarily provide to us when inquiring about or utilizing our insurance, Medicare, retirement planning, and related financial services. This information includes your full name, email address, telephone number, mailing address, date of birth, Medicare or insurance-related information, financial information relevant to retirement planning, and any other personal documentation necessary to provide appropriate insurance recommendations, process applications, or deliver advisory services. We may also automatically collect non-personal information such as IP addresses, browser types, device information, and website usage patterns through cookies and tracking technologies.

Use of Information

The Company utilizes collected information solely for lawful business purposes related to insurance, Medicare, retirement planning, and financial advisory services. This includes evaluating your coverage needs, assisting with insurance applications, providing retirement planning guidance, responding to inquiries, scheduling appointments, and sending necessary operational reminders. We also use this information to deliver account notifications, send critical service updates regarding your policies or consultations, distribute marketing communications where permitted by law and with your explicit consent, improve website functionality, maintain internal business records, and comply with applicable legal, insurance, Medicare, and regulatory obligations.

Communications and Consent

By providing your contact information and affirmatively opting in, you consent to receive communications from NEPA Retirement LLC via SMS, email, and telephone, including automated systems and voicemails. These communications may include appointment reminders, insurance quote updates, Medicare enrollment assistance, policy service notifications, retirement planning updates, and occasional promotional messages regarding insurance products or financial services. Message frequency varies based on your engagement and service activity. Message and data rates may apply. Consent to receive text messages is completely voluntary and is not a condition of purchasing any insurance product or financial service.

SMS Opt-Out and Assistance

You may revoke your consent to receive SMS communications at any time by replying STOP to any text message we send you. For assistance with our messaging platform, you may reply HELP or contact us directly using the information provided on our website.

Protection of SMS Opt-In Data

Notwithstanding any other provision in this policy, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This specific information will not be shared with, sold to, or distributed to any third parties or affiliates for any reason. We strictly maintain our text messaging practices in accordance with Application-to-Person messaging guidelines and carrier requirements to ensure your opt-in data remains entirely confidential.

Sharing of Information

We do not sell your personal information. We may share your data with trusted third-party service providers, such as insurance carriers, Medicare service providers, CRM infrastructure, communication networks, secure document management systems, and secure payment processors, only as necessary to deliver our insurance, Medicare, retirement planning, and financial services. These providers are contractually and legally obligated to maintain the highest levels of data confidentiality. We may also disclose information if required by law, subpoena, court order, or to protect our legal rights against fraud or unauthorized access.

Cookies and Tracking

We utilize cookies, analytics tools, and tracking technologies to personalize user experience and measure marketing effectiveness. You may manage or disable cookies through your browser settings, though doing so may affect website functionality.

Data Retention and Security

We retain personal and financial information only for the duration necessary to fulfill the purposes outlined herein, or as mandated by applicable federal, state, insurance, Medicare, and record retention laws. We implement stringent administrative, technical, and physical safeguards specifically designed to protect sensitive personal and financial information, although no electronic transmission or storage method can be guaranteed to be 100% secure.

Third-Party Links

Our website may contain links to external websites or platforms, such as insurance carriers, Medicare resources, government agencies, or financial planning resources. We are not responsible for the privacy practices or content of these third-party services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Your Rights and Access

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information, subject to mandatory legal and regulatory record retention requirements. To exercise these rights, please contact us using the information provided below.

Amendments to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting. Continued use of our insurance, Medicare, retirement planning, and financial services constitutes acceptance of the revised policy.

Contact Information